Technical Support

For web technical support and issues related to the platform please contact the provider: 

Dennco Information Systems: +1 (888) 960-9724

More information

Contact Tech Support 

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EXPIRED "This issue should no longer effect your user experience.

"CORS Error  & Payments Webhook Issue"

REPAIRED! Thank you, for submitting your support ticket!


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HISTORY:

If you are experiencing issues with your web browser on the registration page, Issues logging into your MBEA.org members account or accessing resources from previous years please read this notice.


  1. BROKEN URL LINKS FROM LAST YEAR: The MBEA.org platform is new.  Some URL/ Links from previous years may no longer work, this is due to the new layout of our site/platform. unless you create a new account on the MBEA.org platform.

  2. MEMBER LOGIN ISSUE: If you had a members account and used a login user and password to access information from MBEA.org you will not be able to use that same login on the new MBEA.org platform until you Sign up for account migration.

  3. REGISTRATION PAGES NOT FOUND: We are currently experiencing issues with Safari, some versions of Chrome browser and Edge. During registration, for the best results, please use the Firefox browser.

  4. BAD COOKIES: If you have used MBEA.org in the past you should also clear your browser cookies for the best performance .  For detailed instructions on how to clear your cookies click here .

  5. ONLINE PAYMENT STILL LOADING: If you experience an issue during online check-out where your card is processed but you do not receive a message of "Successful Transaction" we will still receive your payment as normal and update your account as paid. This is due to a webhook issue.

  6. AUTOMATED RECEIPT NOT RECEIVED: As part of the webhook under number 5. that may leave you on the "Processing Screen" when you make an online payment this may also cause issues with the receipt of payment automation until the next update from our developers. If you did not receive your proof of purchase you can request it by contacting us at info@mbea.org. 

  7. DUPLICATE PAYMENT: As a part of issue 5. and 6. some users who may not have been aware of the webhook issue may accidentally repeat the payment step under the presumption that a payment was not processed. Because even tho the page says processing and does not reflect payment success, your payment was likely processed successfully the first time. Please do not attempt to pay a second time until you contact us and verify the unsuccessful payment, since our ability to accept payments is not affected by the issue, only the process in which a user is notified of their payment. 

REPAIRED! Thank you, for submitting your support ticket!

100% Development